Service accounts offer console administrators the flexibility to generate VPN accounts independent of specific individuals or team members. Streamline access management for users connecting to your test labs, living rooms, and VPNs by configuring service accounts on your routers. This eliminates the necessity for administrators to rely on workarounds like temporary or user emails for access sharing. Instead, they can easily provision and oversee accounts for their devices.

• Creation of Service Accounts:
  • Users can create service accounts for their teams without the need to associate an email address.
     
• Access Control:
  • Only admin and sub-admin roles have access to the service account list/ screen on the console.
     
• Visibility and Information:
  • A comprehensive list of service accounts and their passwords is available on the console.
     
• VPN Connection and Usage:
  • Users can establish VPN connections using service accounts.
  • Service accounts allow users to log in to the app and connect to VPN on routers and other testing devices.
     
• Password Management:
  • Users have the ability to change the password of service accounts.
     
• Deletion of Service Accounts:
  • Users can delete service accounts when no longer needed.

• To create a service account, click the Team Management > Service Account tab.
• Click Add Service Account. (provided you have purchased a license for service accounts; otherwise, you will be redirected to the ‘Manage Licenses’ tab to purchase the necessary license)
• Specify the quantity of service accounts you wish to create. Enter a name and username for each service account.

Here's how the service account appears on the PureDome console once it becomes active:

• Service Account Name: The email address for a service account is generated using the name specified during account creation, with the email domain being determined by the workspace name. In our case, the name "IT Room" was used to create this service account, and "gwload" serves as the workspace name.
• Account Password: This password is designed for use when logging into the PureDome application with the service account.
• VPN Username: This username is required for manual VPN connections. You can manually connect on desktops, mobile devices, or routers using this username.
• VPN Password: This password is to be used alongside the VPN username when initiating a manual VPN connection.

• To remove a service account, click the Team Management > Service Account tab.
• Click the three-dot icon against the service account you wish to remove. 
• Click Delete Account.

• To assign a dedicated IP to a service account, click the Gateways > Dedicated IP tab. 
• Click the three-dot icon against the dedicated IP you want to assign a service account to. 
• Click Assign Dedicated IP. 
• A dropdown menu will appear, providing the option to choose and assign a dedicated IP to either a team member or a service account. Simply select your preferred service account from the menu, and click Assign Dedicated IP.

• To assign a gateway to a service account, start by adding the service account to a team, and then proceed to assign the gateway to that specific team.
• For instructions on adding a service account to a team, please refer to the guidance available at this link under the Teams tab.
• For instructions on assigning gateway to a team, please refer to the guidance available at this link under the Gateways tab.