In case you are unable to connect PureVPN, you don’t have to worry as this step-by-step guide will help you eliminate this issue.
PureVPN is the world's fastest and the most reliable VPN provider that offers its users complete online privacy and security. In case you are finding it hard to connect PureVPN, this guide will help you out in overcoming this issue.
I am unable to connect via PureVPN App
If you are unable to connect using the PureVPN application then you can try the following solutions.
- Try to connect with any other Country or with the Cities option.
- Try switching the protocol of the PureVPN application to TCP/UDP/Ikev2.
- Try connecting the PureVPN application using the Recommended Server option
- Try logging out from the PureVPN application then log back in and try to connect.
Need more help? For more details please visit out troubleshoot section from this link.
DeleteI am unable to connect via manual connection method
In case you are unable to connect PureVPN, you don’t have to worry as this step-by-step guide will help you eliminate this issue.
If you are making a manual VPN connection and unable to connect then you can try the following solutions.
- Try using the different protocol i-e PPTP/L2TP/SSTP
- Make sure you are using the correct account details. Visit this link to find your account details.
- Make sure to use the following servers for manual connection.
| Australia (Sydney) |
au-sd1.pointtoserver.com |
| Germany |
de1.pointtoserver.com |
| Netherlands |
nl1.pointtoserver.com |
| United Kingdom (London) |
ukl1.pointtoserver.com |
| United States (Illinois) |
usil1.pointtoserver.com |
| United States (Texas) |
ustx1.pointtoserver.com |
| United States (California) |
usca1.pointtoserver.com |
| United States (Florida) |
usfl1.pointtoserver.com |
| United States (New York) |
usny1.pointtoserver.com |
| United States (Washington DC) |
uswdc1.pointtoserver.com |
Account Expired
There is a possibility that your PureVPN account is expired and thats why you are unable to connect. You can check your Account & Billing section by clicking here or contact our 24/7 live chat support department and get confirmation whether your account is still valid or expired.
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